Cloud Support Specialist
3 weeks ago
Job Summary:
Leidos is seeking a skilled Cloud Support Specialist to join our team in supporting the U.S. Air Force Cloud One Architecture and Common Shared Services contract. As a Cloud Support Specialist, you will be responsible for providing technical support for various levels of supporting AWS, Azure, Google, and Oracle cloud environments.
Key Responsibilities:
- Create and log support tickets for each request/incident
- Prioritize and resolve IT concerns and escalate as needed
- Perform resolution of routine issues (create/modify user accounts, password reset, account unlocking, etc.)
- Avoid service interruptions by performing system installations, updates, and maintenance procedures
- Provide health and status monitoring
- Document and communicate outage information to co-workers and customers
- Execute scripts
- Support testing/validation as needed
- Document processes/lessons learned and maintain service desk records
- Collaborate with team members and provide mentorship to junior staff, fostering a learning environment
Requirements:
- High school diploma
- Interim Secret clearance required to start; Ability to obtain Secret clearance required to maintain employment
- US citizenship required
Preferred Qualifications:
- Experience with USAF Cloud One or Platform 1
- Experience with Zero Trust Architecture
- Cloud certifications in AWS, Azure, Google, or Oracle clouds
- Previous service desk experience
Why Leidos:
Leidos is a leading provider of innovative solutions to the U.S. government and commercial customers. We are committed to delivering exceptional service and value to our customers, and we are seeking talented individuals to join our team.
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