Help Desk Services Specialist

4 weeks ago

Montgomery, Alabama, United States Koniag Government Services Full time

Job Summary

Koniag Government Services is seeking a highly skilled Help Desk Services Specialist to support our government customer in Montgomery, AL. As a Help Desk Services Specialist, you will provide technical support for CPM FoS, utilizing government-provided computer and cell phones, and government-provided Virtual Private Network (VPN) and Virtual Desktop Infrastructure (VDI).

Key Responsibilities

Provide help desk support for CPM FoS during business hours, Monday through Friday, except for Federal holidays and base closures.

Provide on-call support outside of normal business hours, including holidays, using government-provided computer and cell phones.

Monitor CPM FoS discrepancy reports, providing possible workarounds and improvements to assist field users.

Document problem resolutions on functional and engineering solutions, providing a monthly analysis report with metrics on trouble call data, trends, and cumulative analysis.

Review and update government-provided tools for incidents daily.

Develop and maintain problem resolution solution sets on software defects.

Research software, documentation, and network-related connectivity issues, providing coordinated resolutions to requesters.

Requirements

Secret clearance required.

Ability to work in a professional office environment with moderate noise levels.

Strong technical skills, with experience in help desk support and software troubleshooting.

Excellent communication and problem-solving skills.

Working Environment

This job operates in a professional office environment with a moderate noise level. The incumbent is required to stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, talk, and hear. The workload may require the incumbent to sit for extended periods. The incumbent must be able to read, do simple math calculations, and withstand moderate amounts of stress. The incumbent must occasionally lift and/or move up to 25 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

Equal Employment Opportunity

Koniag Government Services is an equal opportunity employer. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment. We are dedicated to seeking all qualified applicants. If you require accommodation to navigate or to apply for a position on our website, please contact Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodation.

About Koniag Government Services

Koniag Government Services is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services, and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward-leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.

Equal Opportunity Employer/Veterans/Disabled

Koniag Government Services is an Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352.

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