Technical Support Specialist

4 weeks ago


Montgomery, Alabama, United States SAIC (Science Applications Int.) Full time

SAIC is seeking a highly motivated Technical Support Specialist to join our Cloud One team on a 24/7 support desk.

The Air Force Cloud One Program is an existing global, interconnected, virtualized, hybrid, and IT infrastructure that hosts mission systems, applications, services, and data in support of DoD Services and Agencies.

Cloud One incorporates the capabilities of Cloud Service Providers (CSPs) and DevSecOps principles to provide common services and facilitate cloud application migrations to IL-4, IL-5 and IL-6 (NIPRNet / SIPRNet) cloud environments.

As a Technical Support Specialist, you will be the point of contact for Cloud One Service Now Tier 2 and 3 tickets for IL-4, IL-5, IL-6 (NIPRNet / SIPRNet).

You will also support other service desk activities as needed, provide first contact and incident resolution to customers with hardware, software, and application problems, and record and track issues from onset to conclusion.

Interim Secret clearance is required for this role.

Key responsibilities include:

  • Providing polite and friendly customer service
  • Supporting account creation and provisioning process
  • Systematically interpreting user problems, identifying solutions, escalating and reporting incidents and outages
  • Communicating effectively with customers until resolution

SAIC is a premier Fortune 500 technology integrator focused on advancing the power of technology and innovation to serve and protect our world.

We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

SAIC is an Equal Opportunity Employer, fostering a culture of diversity, equity and inclusion, which is core to our values and important to attract and retain exceptional talent.



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