Service Desk Support Specialist

4 weeks ago


Montgomery, Alabama, United States Insight Global Full time

A client in the Gunter, Alabama area is seeking a skilled Service Desk Technician to join their team.

The ideal candidate will be able to assist local and remote users with complex IT-related issues and support daily IT operations.

This position is designated as Mission Essential and requires strong interpersonal skills, a growth mindset, and flexibility.

The successful candidate will provide user support and troubleshooting as part of a 24/7 support team, serving as the single point-of-contact for IT interruptions to their end clients.

Responsibilities include initial response to incoming incident and request tickets escalated from a variety of system-generated actionable events.

This is an ongoing contract through December 2025 with a pay range of $25-$30/h depending on experience level.

During the contract duration, Insight Global will provide resources to benefits such as medical, dental, and vision.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity/affirmative action employer that believes everyone matters.

Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .

Certifications desired: A+, Network+, or CompTIA Security+ CE, DoD 8570 Certified, 2+ years of experience supporting end-users of networked computers (laptops/desktops), experience working with Active Directory, experience using Remedy Ticketing System, Secret Clearance



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