Service Desk Support Specialist

4 weeks ago


Montgomery, Alabama, United States Della Infotech Full time
Job Summary

We are seeking a highly motivated and detail-oriented Service Desk Technician to join our team at Della Infotech. As a Service Desk Technician, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Provide Tier 1 software and hardware support to clients
  • Diagnose and resolve problems using documented procedures and checklists
  • Enter call data into a tracking system
  • Escalate problems to higher level technical support professionals when necessary
  • Assist in the resolution of application, hardware and software problems
Requirements
  • Typically has 6 months to 1 year of IT work experience in computer systems or support
  • Demonstrated working knowledge of basic hardware and software products and problem solving/troubleshooting skills
  • Service Desk/Help Desk support preferred
  • Customer Service experience preferred
Preferred Qualifications
  • High School diploma or equivalent
  • Additional experience in systems administration
About the Role

This is a great opportunity for a motivated and detail-oriented individual to join our team and provide exceptional customer service and technical support to our clients.



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