Service Desk Support Specialist
4 weeks ago
We are seeking a highly motivated and detail-oriented Service Desk Technician to join our team at Della Infotech. As a Service Desk Technician, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities- Provide Tier 1 software and hardware support to clients
- Diagnose and resolve problems using documented procedures and checklists
- Enter call data into a tracking system
- Escalate problems to higher level technical support professionals when necessary
- Assist in the resolution of application, hardware and software problems
- Typically has 6 months to 1 year of IT work experience in computer systems or support
- Demonstrated working knowledge of basic hardware and software products and problem solving/troubleshooting skills
- Service Desk/Help Desk support preferred
- Customer Service experience preferred
- High School diploma or equivalent
- Additional experience in systems administration
This is a great opportunity for a motivated and detail-oriented individual to join our team and provide exceptional customer service and technical support to our clients.
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Service Desk Support Specialist
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