Cloud Support Specialist

4 weeks ago


Montgomery, Alabama, United States Leidos Full time
Job Summary

Leidos is seeking a skilled Cloud Support Specialist to join our team in supporting the U.S. Air Force Cloud One Architecture and Common Shared Services contract. As a key member of our team, you will be responsible for providing top-notch support for various levels of supporting AWS, Azure, Google, and Oracle cloud environments.

Key Responsibilities
  • Create and manage support tickets for each request or incident
  • Prioritize and resolve IT concerns and escalate as needed
  • Perform routine issue resolution, including creating/modifying user accounts, password resets, and account unlocking
  • Avoid service interruptions by performing system installations, updates, and maintenance procedures
  • Provide health and status monitoring, and document outage information for co-workers and customers
  • Execute scripts and support testing/validation as needed
  • Document processes and lessons learned, and maintain service desk records
  • Collaborate with team members and provide mentorship to junior staff, fostering a learning environment
Requirements
  • High school diploma
  • Interim Secret clearance required to start; ability to obtain Secret clearance required to maintain employment
  • US citizenship required
Preferred Qualifications
  • Experience with USAF Cloud One or Platform 1
  • Experience with Zero Trust Architecture
  • Cloud certifications in AWS, Azure, Google, or Oracle clouds
  • Previous service desk experience
About Leidos

Leidos is a leading provider of innovative solutions for the U.S. government and commercial markets. We are committed to delivering exceptional results and making a positive impact on our customers and the communities we serve.



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