Account Manager

4 weeks ago

Burnsville, Minnesota, United States Inbound Studio Full time
Job Title: Account Manager

The Account Manager will serve as the primary point of contact between Inbound Studio and its clients, ensuring exceptional service and client satisfaction. This role requires a proactive approach to managing client expectations, identifying opportunities for growth, and driving client retention.

Key Responsibilities:
  1. Client Relationship Management:
    • Serve as the lead point of contact for all client communications and relationship management.
    • Build and maintain strong, long-lasting client relationships.
    • Understand clients' needs, objectives, and challenges to deliver tailored solutions.
  2. Project Management:
    • Coordinate with internal teams to ensure timely and successful project delivery.
    • Oversee the development, execution, and performance of campaigns or projects.
    • Monitor and report on client projects, ensuring alignment with budget, timelines, and expectations.
  3. Client Retention & Growth:
    • Identify opportunities for up-selling or cross-selling services.
    • Ensure the timely renewal of contracts and ongoing business relationships.
    • Provide strategic guidance to clients on marketing solutions that meet their goals.
  4. Reporting & Analytics:
    • Track and analyze key performance metrics for client accounts.
    • Prepare and present regular reports on campaign performance, suggesting actionable insights and improvements.
  5. Problem Solving:
    • Address and resolve any client concerns or issues promptly.
    • Act as a mediator between clients and internal teams when necessary to ensure mutual satisfaction.
  6. Collaboration:
    • Work closely with the business leadership to achieve overall company growth and client retention goals.
    • Stay informed on industry trends and best practices to offer innovative solutions to clients.
Requirements:
  1. Education: Bachelor's degree in Marketing, Business, Communications, or a related field.
  2. Experience:
    • Proven experience (3+ years) in account management, client services, or a related role, preferably in a marketing or advertising agency.
    • Experience managing multiple clients/projects simultaneously.
  3. Skills:
    • Excellent communication, negotiation, and presentation skills.
    • Strong organizational and project management abilities.
    • Ability to work independently and in a team environment.
    • Knowledge of digital marketing, advertising, and branding strategies.
    • Proficiency in CRM software and project management tools (e.g., Salesforce, Trello, Monday.com).
Benefits:
  1. Competitive salary with performance-based bonuses.
  2. Health insurance.
  3. Paid time off and flexible working hours.
  4. Professional development opportunities.
  5. Collaborative and dynamic work environment.

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