Brokerage Operational Excellence Leader
6 days ago
We are a fast-growing insurance brokerage that requires an experienced Operations Manager to oversee its operational aspects. As the ideal candidate, you will play a crucial role in optimizing efficiency, enhancing productivity, and ensuring seamless business operations across all departments.
Main Responsibilities- Develop and implement operational strategies, policies, and procedures to streamline processes, enhance productivity, and improve customer service within the insurance brokerage.
- Manage day-to-day operations, including underwriting, claims processing, policy administration, and customer support.
- Establish performance metrics, KPIs, and SLAs to measure operational efficiency and effectiveness.
- Bachelor's degree in business administration, finance, or a related field. MBA or equivalent advanced degree is preferred.
- At least 8 years of experience in operational management within the insurance industry, preferably as an insurance broker.
- Proven track record of successfully managing complex operational functions, driving process improvements, and achieving operational targets.
- Excellent communication and leadership skills.
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