Insurance Operations Director
7 days ago
A Senior Operational Lead is needed to oversee and manage the operational aspects of an insurance brokerage. This role will play a crucial part in optimizing efficiency, enhancing productivity, and ensuring seamless business operations across all departments. The ideal candidate will have a deep understanding of the insurance industry, strong leadership skills, and strategic thinking to drive the company's success.
Main Responsibilities:
* Develop and implement operational strategies, policies, and procedures to streamline processes, enhance productivity, and improve customer service within the insurance brokerage.
* Oversee day-to-day operations, including underwriting, claims processing, policy administration, and customer support.
* Establish performance metrics, key performance indicators (KPIs), and service level agreements (SLAs) to measure operational efficiency and effectiveness.
* Regularly monitor and analyze data to identify areas for improvement and make data-driven decisions.
Requirements:
* Bachelor's degree in business administration, finance, or a related field. MBA or equivalent advanced degree is preferred.
* Extensive experience (8+ years) in operational management within the insurance industry, preferably as an insurance broker.
* Proven track record of successfully managing complex operational functions, driving process improvements, and achieving operational targets.
* In-depth knowledge of insurance brokerage operations, underwriting processes, claims management, and policy administration.
* Strong leadership skills with the ability to motivate and inspire teams to achieve goals.
* Excellent analytical and problem-solving abilities, with a data-driven mindset.
* Exceptional communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders.
* Familiarity with insurance regulations, compliance standards, and industry best practices.
* Proficiency in utilizing technology and automation tools to optimize operations.
* Demonstrated strategic thinking and ability to contribute to overall company growth and success.
About Us
We are one of the fastest growing brokers globally, dedicated to delivering exceptional results and fostering a positive work environment. We offer competitive salaries, opportunities for professional growth, and a dynamic team culture.
Salary Range:
$150,000 - $175,000 per year.
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