Front Desk Representative

6 days ago

Fort Worth, Texas, United States Sheraton Fort Worth Full time
Job Summary:

The Front Desk Agent is responsible for providing exceptional guest service, ensuring a seamless and memorable experience for all hotel guests. This role requires a high level of attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:
  • Guest Registration: Register guests in a friendly and efficient manner, ensuring all necessary information is collected and accurate.
  • Front Desk Operations: Manage the front desk area, including handling guest inquiries, resolving issues, and maintaining a clean and organized workspace.
  • Communication: Communicate effectively with guests, colleagues, and management, using clear and concise language to ensure seamless communication.
  • Problem-Solving: Anticipate, prevent, and resolve guest complaints and issues in a professional and courteous manner.
  • Teamwork: Collaborate with other departments, including housekeeping, food and beverage, and maintenance, to ensure seamless guest service.
  • Knowledge and Skills: Possess a strong understanding of hotel operations, including room types, rates, and packages. Demonstrate proficiency in hotel software systems, including property management systems and point-of-sale systems.
  • Adaptability: Be flexible and adaptable, with the ability to work a varied schedule, including evenings, nights, weekends, and holidays.
Requirements:
  • Education: High school diploma or equivalent required; college coursework in a related field is helpful.
  • Experience: Previous experience in a hotel or related field is preferred.
  • Skills: Possess a positive and upbeat personality, with excellent communication and problem-solving skills. Demonstrate the ability to multitask, be detail-oriented, and work effectively in a fast-paced environment.
Benefits:
  • Competitive Salary: A competitive salary and benefits package, including medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, and an employee assistance program.
  • Professional Development: Opportunities for professional growth and development, including training and education programs.

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