Front Desk Representative
7 days ago
We are seeking a highly skilled Medical Office Receptionist to join our team at Texas Health Resources. As a Medical Office Receptionist, you will be responsible for delivering exceptional patient care and ensuring a smooth and efficient experience for our patients.
Key Responsibilities- Deliver care to patients utilizing the Medical Office Receptionist Process
- Perform patient check-in and complete all necessary paperwork to ensure a compliant and efficient admitting process
- Answer phone calls and direct them appropriately
- Schedule appointments according to office guidelines
- Obtain accurate patient and insurance information, collecting copays and deductible amounts
- Copies/scans patient access related hard copy materials into the correct location in the electronic medical record
- Prepare charts for patient appointments, ensuring all necessary information is complete
- Conduct patient check-out, including pricing services, collecting patient responsibility payments, and scheduling follow-up appointments
- Perform duties involving record filing and retrieval, and assist with the filing of registration documentation in electronic medical records
- Confirm next day appointments and alert patients to required documentation, including time-of-service payment details
- Follow up with patients regarding the Missed Appointment Policy and send out appropriate communications
- High School Diploma or equivalent (required)
- Six months Medical experience in a Clinic (strongly preferred)
- Bilingual in English / Spanish (strongly preferred)
- Six months Business Office Customer Service experience
- Outgoing individual with a friendly attitude
- Strong attention to detail
- Ability to multi-task front desk job responsibilities for a busy Family Practice/Internal Medicine Clinic
- Outstanding communication, interpersonal, customer service, and organizational skills
- Knowledge of insurance authorization/billing requirements
- Demonstrated strong customer service and communication skills
- Organizational and time management skills
- Proficient computer skills
- Knowledge of clinic procedures and regulatory requirements
- Strong work ethic and high level of professionalism
- Team player who handles multiple projects simultaneously in a fast-paced environment
- 401k
- PTO
- Medical
- Dental
- Paid Parental Leave
- Flex spending
- Tuition reimbursement
- Student Loan Repayment Program
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