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Front Desk Associate

2 months ago

Fort Worth, Texas, United States Moodynational Full time
Front Desk Clerk Job Description

We are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at the TownePlace Suites by Marriott Fort Worth Southwest/TCU Area, managed by Moody National Management LP.

Key Responsibilities:

  • Process guest check-ins and check-outs in a professional and efficient manner to maximize customer satisfaction.
  • Make reservations, assist with guest solutions, and provide exceptional customer service.
  • Accurately complete cash handling and credit card processing activities.
  • Respond to customer concerns, issues, and inquiries in a timely and professional manner.
  • Pre-register, block reservations, and take same-day reservations following hotel rate structures and sell strategies.

Requirements:

  • High School education or equivalent work experience.
  • 1+ years of experience as a Front Desk Clerk or other customer service position.
  • Previous experience with Fosse preferred.

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

This is a full-time position. Overtime may be required occasionally. Work days and work hours may vary. This position works indoors.

Skills:

  • Teamwork
  • Planning & Organizing
  • Customer Service
  • Problem Solving
  • Multitasking
  • Time Management
  • Computer Systems
  • Written Communication
  • Verbal Communication
  • Interpersonal Skills

Preferred Qualifications:

  • High School Diploma / GED or better.