Front Desk Supervisor

4 days ago

Fort Worth, Texas, United States HEI Hotels & Resorts Full time
Job Title: Front Desk Supervisor

At HEI Hotels & Resorts, we are seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our front office operations, you will be responsible for ensuring exceptional customer service, quality service, and compliance with corporate policies and procedures.

Responsibilities:
  • Communicate effectively with guests, staff, and management to provide clear direction and resolve issues.
  • Assign and instruct guest service agents in details of work, observing performance and encouraging improvement.
  • Greet guests with a friendly and sincere welcome, using a positive and clear speaking voice.
  • Promptly complete the registration process, inputting and retrieving information from a computer system.
  • Verify and imprint credit cards for authorization, handle cash, and balance an assigned house bank.
  • Perform accurate moderately complex arithmetic functions using a calculator.
  • Post charges to guest rooms and house accounts using the computer.
  • Remain calm and alert, especially during emergency situations, and serve as a role model for clerks and other associates.
  • Resolve customer complications and complaints by conducting thorough research and determining effective solutions.
Qualifications:
  • High school diploma required, college degree preferred.
  • One year experience in customer service in hospitality or similar industry.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy.
  • Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
  • Ability to access and accurately input information using a moderately complex computer system.
  • Ability to stand, walk, and continuously perform behind the front desk.
Benefits:

HEI Hotels & Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental, and financial wellness. Our benefits include competitive Medical and Dental programs, Vision insurance, Vacation, Sick, and Holiday programs, and a 401(k) Savings Plan with matching funds.

We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.

HEI Hotels & Resorts is an equal opportunity employer, and we evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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