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Front Desk Associate

2 months ago

Fort Worth, Texas, United States Quorum Hotels Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Quorum Hotels. As a Front Desk Associate, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a seamless check-in and check-out experience for our guests.

Key Responsibilities
  • Guest Service: Greet and welcome guests, respond to their inquiries, and provide assistance with their stay.
  • Room Reservations: Handle room reservations, modifications, and cancellations in a timely and efficient manner.
  • Front Desk Operations: Manage the front desk, handle guest complaints, and resolve issues in a professional and courteous manner.
  • Communication: Maintain effective communication with guests, colleagues, and management to ensure a smooth and efficient operation.
  • Administrative Tasks: Perform administrative tasks, such as data entry, filing, and other duties as assigned.
Requirements
  • Education: High School diploma or equivalent required.
  • Experience: Previous experience in a hotel or customer service role preferred.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in computer software and systems.