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Front Desk Representative

2 months ago

Fort Worth, Texas, United States Palette Hotels Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Palette Hotels LLC. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a smooth and enjoyable stay.

Key Responsibilities
  • Guest Services: Assist guests with check-in, check-out, and room assignments, ensuring a seamless and welcoming experience.
  • Front Desk Operations: Manage the front desk area, including handling guest complaints, resolving issues, and maintaining a clean and organized workspace.
  • Communication: Develop and maintain effective communication with guests, colleagues, and management to ensure a positive and efficient experience.
  • Administrative Tasks: Perform administrative duties, such as data entry, report preparation, and filing, as required.
Requirements
  • Customer Service: Provide exceptional customer service, responding to guest needs and concerns in a professional and courteous manner.
  • Communication Skills: Develop and maintain effective communication skills, including verbal and written communication.
  • Teamwork: Collaborate with colleagues to achieve team goals and objectives.
  • Adaptability: Demonstrate flexibility and adaptability in a fast-paced environment.
Preferred Qualifications
  • Front Desk Experience: Previous experience in a front desk or customer service role.
  • Language Skills: Ability to speak and understand Spanish.
  • IT Proficiency: Proficiency in hotel management systems and software.
About Us

Palette Hotels LLC is a hospitality company dedicated to creating meaningful careers for our associates. We offer competitive salaries, outstanding health benefits, extensive training and development programs, and a positive team-based culture.

We are an equal opportunity employer and welcome applications from diverse candidates. Our company policies prohibit unlawful discrimination and promote a drug-free workplace.