Home Loan Support Specialist

2 weeks ago


Pasadena, California, United States PennyMac Full time
About the Job

This role involves handling complex customer inquiries, providing exceptional service, and managing a pipeline of up to 75 loans. You will interact with multiple departments to expedite processing and issue resolution, and demonstrate behaviors aligned with Pennymac's desired culture and values.

A typical day may include answering high-volume inbound calls or texts, providing detailed information about mortgage products, and conducting research to accurately resolve customer inquiries.



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