Client Support Specialist

3 weeks ago


Pasadena, California, United States Convalescent Aid Society Full time
About the Role

We are seeking a Client Support Specialist to join our team at the Convalescent Aid Society. As a key member of our staff, you will provide exceptional support to clients, ensuring their needs are met and exceeded.

The estimated salary for this role is $52,000 - $62,000 per year, depending on experience.

Main Responsibilities
  1. Provide primary contact and advocacy for all clients, assisting with application and reservation processes for loaned medical items.
  2. Communicate with clients, caregivers, family members, and other stakeholders via phone, email, or in-person to ensure client satisfaction.
  3. Maintain accurate records and follow-up systems for equipment loans and returns.
Requirements and Qualifications
  • Professional communication skills and ability to work effectively with diverse clients and stakeholders.
  • Sensitivity and compassion for senior and disabled clients, with a warm and empathetic approach.
  • General office experience, record-keeping skills, and basic computer proficiency.


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