Loan Origination Advisor

3 days ago


Pasadena, California, United States PennyMac Full time
Job Description
Pennymac is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market. As a Customer Experience Specialist, you will play a critical role in supporting Consumer Direct Lending and providing exceptional customer service to current customers.

About the Job
This role requires strong negotiation skills, effective communication, and proficiency with computers and mainstream applications. You will need to handle routine calls, emails, and/or chat responses with Pennymac employees, consumers, and authorized third parties, and interact with multiple departments to expedite processing and issue resolution.

Benefits and Compensation
We offer a competitive salary range of $45,000 - $66,000, based on multiple factors including specific role, geographic location, and skills and experience. Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance. Our comprehensive benefits package includes medical, dental, and vision coverage, paid time off programs, wellness initiatives, and retirement benefits.

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