Mortgage Loan Support Specialist

3 days ago


Pasadena, California, United States PennyMac Full time
About the Role
Pennymac is seeking a highly skilled Customer Experience Specialist to support Consumer Direct Lending. As the primary consumer contact, you will guide consumers through the loan origination process after a licensed discussion with a loan officer. You will handle complex products, calls, emails, or text/chat sessions, answer high-volume inbound calls, and provide exceptional customer service.

Key Responsibilities
Effectively manage a pipeline of up to 75 loans, interact with multiple departments to expedite processing and issue resolution, conduct preliminary or basic research to resolve customer inquiries, and perform other related duties as required and assigned.

What You'll Bring
You will need 1+ years of experience in customer contact or call center positions, bilingual Spanish proficiency, and good understanding of applicable Federal, State, and Local mortgage regulations. Financial services and mortgage industry experience are preferred.

Why Choose Pennymac
We value our employees and offer a comprehensive benefits package, including medical, dental, and vision coverage, paid time off programs, wellness initiatives, and retirement benefits. We also offer philanthropy programs, employee recognition programs, and onsite gyms and cafes (select locations).

Estimated Salary Range
$45,000 - $66,000

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