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Director of Business Excellence

2 months ago

Costa Mesa, California, United States Elevance Health Full time

Job Summary

The Director of Business Excellence will lead large-scale business unit and enterprise-wide initiatives through the expert deployment of Lean and Six Sigma methodologies. This leader will guide the Provider Data Solutions Learning & Development and Process Optimization team, focusing on transformation while building exceptional outcomes around operational service and provider experience.

Key Responsibilities

  • Develops an initiative intake process for prioritizing and establishing value, ensuring key projects are aligned to top organization priorities, meet the needs of leadership, mitigate risk, and that business commitments are on time, within budget, and capture expected value performance results.
  • Builds a rigorous learning and development approach focused on desk-level procedures, operational changes on tech deployments, job aides, associate operational performance, and changes from process optimization.
  • Leverages the Lean and Six Sigma DMAIC approach and related methods for all phases of projects, with an emphasis on data collection/analytics, process analysis, implementation in line with sponsorship support, and control reports on the status and health of the portfolio using the dashboard to provide visibility into key metrics.
  • Develops and deploys a business improvement discipline and practice across the organization, adopting practices of Lean and Six Sigma and following the DMAIC approach across all phases.
  • Establishes and oversees a comprehensive communication plan and informs key stakeholders about the progress of initiatives.
  • Aligns internal resources to projects and manages external sourcing to obtain full competency to complete projects.
  • Supports department-level and enterprise executives in decision-making, setting strategic goals, and investment priorities that position the organization for digital and automation capabilities and in goal-setting activities.
  • Hires, trains, coaches, counsels, and evaluates the performance of direct reports.

Requirements

  • Requires a BA/BS in the healthcare field and a minimum of 10 years of experience at a director or above level with significant large-scale business optimization experience up to $100M+ in valuation; or any combination of education and experience that would provide an equivalent background.
  • Lean and Six Sigma Black Belt required or obtained within a reasonable timeframe.

Preferred Skills, Capabilities, and Experiences

  • Master's degree preferred.
  • Strategic planning in operational settings, data analysis, and has driven continuous improvement in the healthcare industry through Lean and Six Sigma methodologies strongly preferred.
  • Experience with Learning and Development and Process Engineering.