Business Development Manager

1 week ago

Costa Mesa, California, United States City Wide Facility Solutions Full time

Business Development Opportunity

About City Wide Facility Solutions

City Wide Facility Solutions is a leading provider of facility solutions, seeking a highly skilled Business Development Manager to join our team. As a Business Development Manager, you will be responsible for managing and retaining B2B accounts, increasing sales within assigned client relationships, and developing long-term relationships with clients and contractors.

Key Responsibilities

  • Account Management
    • Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
    • Formulate and manage an effective service strategy and schedule tailored to each client.
  • Contractor Management
    • Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics.
    • Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
  • Quality Control and Client Satisfaction
    • Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
  • Supply Procurement and Communication
    • Promote the sale of, procure, and monitor supplies for clients.
    • Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.

Requirements

  • 3+ years outside B2B account management experience, building maintenance or facility management preferred but not required.
  • 3+ years track record of success in a client retention role, with goals and metrics to support.
  • Highly detail-oriented and excellent follow-through on commitments.
  • Positive and outgoing personality; great at building relationships.
  • Excellent verbal and strong written communication skills.
  • Proficient in Microsoft Office and knowledge of CRM database.
  • Ability to travel on a daily basis to client locations.

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Training & Development
  • Wellness Resources

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