Bilingual Mortgage Customer Service Representative

2 weeks ago


Irving, Texas, United States Bank of Oklahoma Full time
Job Summary

We are seeking a highly skilled Bilingual Mortgage Customer Service Agent to join our team at Bank of Oklahoma. As a key member of our Mortgage Servicing team, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring a positive experience.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide accurate and timely information to customers regarding their mortgage accounts
  • Collaborate with internal teams to resolve complex customer issues
  • Meet or exceed performance metrics and quality standards
Requirements
  • Bachelor's degree in a related field or equivalent experience
  • 2+ years of experience in customer service or a related field
  • Fluency in English and Spanish (or other required languages)
  • Excellent communication and problem-solving skills
What We Offer
  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment


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