Customer Service Representative I

2 weeks ago


Irving, Texas, United States Tucci Learning Solutions Full time

Job Summary:

The primary purpose of the Customer Service Representative I is to resolve all borrower inquiries on current mortgage loans received either via inbound calls or correspondence.

Key Responsibilities:

  • Respond to all borrower inquiries via phone and/or correspondence ensuring high quality service and timely response, adhering to productivity and regulatory requirements.
  • Researches customer issues and works towards resolution when needed. Updates servicing system with relevant notes/comments.
  • Prepares payoff statements, assignments of mortgage and release of lien documents according to state compliance guidelines.
  • Provides assistance to borrowers who wish to make ACH payments via phone or website.
  • Performs other duties as assigned.

Requirements:

  • High school diploma or equivalent required.
  • General call center experience preferred.
  • Experience with loan servicing a plus.
  • Effective verbal and written communication skills.
  • Strong customer service skills.
  • Ability to problem-solving.
  • Ability to work in a fast-paced environment.
  • Ability to multi-task and manage time effectively.
  • Experience working with Microsoft Windows applications.
  • Ability to calculate figures and amounts such as interest rates, percentages, ratios, etc.

Benefits:

  • Our benefits package includes comprehensive medical plans, dental, and vision insurance.
  • We provide short term and long-term disability insurance, basic life insurance, 401(k), and 10 employer paid holidays.
  • In addition, we offer supplemental benefits to include life insurance, critical illness and accident plans.


  • Irving, Texas, United States Tucci Learning Solutions Full time

    Job SummaryThe primary purpose of the Customer Service Representative I is to resolve all borrower inquiries on current mortgage loans received either via inbound calls or correspondence.Key ResponsibilitiesRespond to all borrower inquiries via phone and/or correspondence ensuring high quality service and timely response, adhering to productivity and...


  • Irving, Texas, United States Octane Lending Full time

    Customer Service RepresentativeOctane Lending is seeking a highly skilled Customer Service Representative to join our team in Irving, Texas. As a Customer Service Representative, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service.Key Responsibilities:Handle customer inquiries via phone,...


  • Irving, Texas, United States New Leaf Service Contracts Full time

    Job SummaryWe are seeking a highly skilled and motivated Customer Service Specialist to join our team at New Leaf Service Contracts. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our valued customers, resolving issues efficiently, and ensuring a positive experience.Key ResponsibilitiesProvide...


  • Irving, Texas, United States BSI Financial Full time

    Customer Service Representative OpportunityDepartment: Customer Care Location: Irving, TXAbout the Role:We are seeking a highly skilled Customer Service Representative to join our team at BSI Financial Services. As a Customer Service Representative, you will be responsible for providing exceptional customer service to internal and external customers by...


  • Irving, Texas, United States Domino's Pizza LLC Full time

    About the Role:As a Customer Service Representative at Domino's, you'll be the face of our brand, providing a positive and engaging experience for our customers. Your responsibilities will include greeting customers, taking orders using our technology and Point of Sales System, and maintaining a clean and organized store environment.Key Responsibilities:•...


  • Irving, Texas, United States Overhead Door Full time

    Job Title: Customer Service Representative Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at Overhead Door. As a key member of our sales center, you will be responsible for providing exceptional customer service, resolving customer inquiries, and ensuring timely order fulfillment. Responsibilities: * Respond...


  • Irving, Texas, United States CHUCK E CHEESE Full time

    Job DescriptionWe are seeking a highly skilled and bilingual customer service representative to join our team at Chuck E. Cheese. As a customer service representative, you will be responsible for handling incoming telephone calls from our guests, providing location information, and discussing options with them.Key Responsibilities:Take incoming telephone...


  • Irving, Texas, United States Alacrity Solutions Full time

    {"Job Title": "Customer Service Representative", "Job Summary": "We are seeking a highly skilled Customer Service Representative to join our team at Alacrity Solutions. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our insurance carrier clients.Responsibilities:* Process new and...


  • Irving, Texas, United States Security Finance Full time

    Customer Service Representative OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, both over the phone and in-person.Key Responsibilities:Provide outstanding customer...


  • Irving, Texas, United States Octane Lending Full time

    Customer Service RepresentativeOctane Lending is seeking a highly skilled Customer Service Representative to join our team in Irving, Texas. As a Customer Service Representative, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service.Key Responsibilities:Handle an average of 80 inbound and...


  • Irving, Texas, United States BSI Financial Full time

    Customer Service Representative-Call CenterDepartment: Customer Care Location: Irving, TXBSI Financial Services is seeking a Customer Service Representative to provide exceptional customer service to internal and external customers.Key Responsibilities:* Provide timely and accurate information to incoming borrower calls and outgoing communications.* Handle...


  • Irving, Texas, United States TEKsystems Full time

    ### Job Title: Call Center Representative #### About the Role We are seeking a dedicated and customer-focused individual to join our team as a Call Center Representative. As a key member of our customer service department, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns in a timely and...


  • Irving, Texas, United States HJG Staffing Full time

    {"title": "Customer Service Representative", "subtitle": "Claims Processor", "content": "Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at HJG Staffing. As a Customer Service Representative, you will be responsible for processing claims via inbound and outbound calls, email, and chat. You will also assist...


  • Irving, Texas, United States CHUCK E CHEESE Full time

    Job Summary: We are seeking a highly skilled and bilingual customer service representative to join our team at Chuck E. Cheese. As a customer service representative, you will be responsible for providing exceptional service to our guests, handling customer inquiries, and resolving issues in a timely and professional manner.Key Responsibilities:Take incoming...


  • Irving, Texas, United States TEKsystems Full time

    ### Job Title: Call Center Representative #### About the Role We are seeking a dedicated and detail-oriented Call Center Representative to join our team at TEKsystems. As a key member of our customer service department, you will be responsible for providing exceptional support to our clients and customers. #### Key Responsibilities * Respond to customer...


  • Irving, Texas, United States Uline, Inc. Full time

    Customer Service Representative **About the Role** As a Customer Service Representative at Uline, you will be the face of our company, providing exceptional service to our customers. You will be responsible for processing customer orders and inquiries in a collaborative call center using world-class technology. Your excellent communication skills will...


  • Irving, Texas, United States Sun Technologies Full time

    **Job Title:** Customer Service Representative**Job Summary:**Sun Technologies is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.**Key Responsibilities:**• Respond to customer inquiries and...


  • Irving, Texas, United States BSI Financial Full time

    **Job Summary**BSI Financial Services is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to internal and external customers.**Key Responsibilities:*** Provide timely and accurate information to customers regarding their mortgage...


  • Irving, Texas, United States McKesson Cork Full time

    About McKesson CorkMckesson Cork is a leading healthcare company that delivers products and services to healthcare providers. Our mission is to improve the lives of patients and healthcare professionals through our work.Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Customer Service...


  • Irving, Texas, United States Uline Full time

    Customer Service Representative **About the Role** As a Customer Service Representative at Uline, you will be the face of our company, providing exceptional service to our customers. You will be responsible for processing customer orders and inquiries in a collaborative call center using world-class technology. Your excellent communication skills will...