Customer Service Representative I
2 weeks ago
Job Summary:
The primary purpose of the Customer Service Representative I is to resolve all borrower inquiries on current mortgage loans received either via inbound calls or correspondence.
Key Responsibilities:
- Respond to all borrower inquiries via phone and/or correspondence ensuring high quality service and timely response, adhering to productivity and regulatory requirements.
- Researches customer issues and works towards resolution when needed. Updates servicing system with relevant notes/comments.
- Prepares payoff statements, assignments of mortgage and release of lien documents according to state compliance guidelines.
- Provides assistance to borrowers who wish to make ACH payments via phone or website.
- Performs other duties as assigned.
Requirements:
- High school diploma or equivalent required.
- General call center experience preferred.
- Experience with loan servicing a plus.
- Effective verbal and written communication skills.
- Strong customer service skills.
- Ability to problem-solving.
- Ability to work in a fast-paced environment.
- Ability to multi-task and manage time effectively.
- Experience working with Microsoft Windows applications.
- Ability to calculate figures and amounts such as interest rates, percentages, ratios, etc.
Benefits:
- Our benefits package includes comprehensive medical plans, dental, and vision insurance.
- We provide short term and long-term disability insurance, basic life insurance, 401(k), and 10 employer paid holidays.
- In addition, we offer supplemental benefits to include life insurance, critical illness and accident plans.
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