Mortgage Customer Service Representative

7 days ago


Irving, Texas, United States Citizens Full time
About the Role

We are seeking a highly skilled and customer-focused Mortgage Customer Service Representative to join our team at Citizens Bank. As a key member of our Home Mortgage business line, you will play a critical role in delivering a world-class customer experience and building trust with our customers.

Key Responsibilities
  • Handle service-related inbound customer service calls with a focus on resolving issues and providing exceptional service.
  • Work collaboratively with colleagues to ensure seamless customer experiences and achieve business objectives.
  • Develop and maintain a deep understanding of our mortgage products and services to effectively address customer inquiries and concerns.
  • Stay up-to-date on industry trends and regulatory requirements to ensure compliance and provide expert guidance to customers.
What We Offer
  • A competitive salary with outstanding benefits, including medical, dental, and generous Paid Time Off policy.
  • A total rewards package that includes up to $7k/year in tuition assistance.
  • Opportunities to grow your career with a company that values career progression.
  • Access to 401(k) with corporate match and Employee Stock Purchase Program.
  • Access to best-in-class colleague offers on Citizens Bank products and services.
Requirements
  • High school diploma or GED.
  • One or more years of customer service or sales experience.
  • Ability to work a schedule that is primarily Monday-Friday, 1st shift.
Why Work for Citizens

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.



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