Mortgage Customer Service Representative

2 weeks ago


Irving, Texas, United States Citizens Full time
About the Role

We are seeking a highly skilled and customer-focused Mortgage Customer Service Representative to join our team at Citizens Bank. As a key member of our Home Mortgage division, you will play a critical role in delivering exceptional customer service and support to our mortgage customers.

Key Responsibilities
  • Handle service-related inbound customer service calls with professionalism and empathy
  • Provide world-class customer service to mortgage customers, addressing their concerns and resolving issues in a timely and effective manner
  • Work collaboratively with colleagues to ensure seamless customer experience and achieve business objectives
Requirements
  • High school diploma or equivalent required; one or more years of customer service or sales experience preferred
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment
  • Strong problem-solving skills and ability to think critically in a fast-paced environment
What We Offer
  • Competitive salary with outstanding benefits, including medical, dental, and generous Paid Time Off policy
  • Total rewards package with up to $7k/year in tuition assistance
  • Opportunities for career growth and development with a company that values career progression
Work Schedule

Monday - Friday, 10:30AM-7PM CST, with the potential for a hybrid schedule after 90 days

Compensation

$20.00 per hour

Equal Employment Opportunity

Citizens Bank is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment where all colleagues feel valued and empowered to succeed.



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