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Customer Service Representative

2 months ago

Irving, Texas, United States BSI Financial Full time

**Job Summary**

BSI Financial Services is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to internal and external customers.

**Key Responsibilities:**

* Provide timely and accurate information to customers regarding their mortgage accounts.

* Handle servicing for mortgages that may be delinquent or current.

* Answer general account information pertaining to mortgage loan inquiries.

* Take payments from customers over the phone.

* Assist customers with navigating the website for payment and account information.

* Identify financial hardships and connect borrowers with their loss mitigation agent.

* Ensure compliance with legal requirements and internal policies.

**Requirements:**

* 2-5 years of prior customer service experience.

* Minimum 1 year of phone experience.

* Basic computer skills.

* Basic knowledge of Microsoft Office Suite.

* Typing speed of 25 WPM.

* Strong customer/client focus.

* Excellent problem-solving and analysis skills.

* Ability to work independently and as part of a team.

**Equal Employment Opportunity Statement:**

BSI Financial Services is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.