Bilingual Mortgage Customer Service Representative
1 week ago
Req ID: 75384
**Location:** Irving
**Areas of Interest:**
• Mortgage Servicing
**Pay Transparency:**
Salary Range: Not Available
**Application Deadline:**
Not Applicable
**About BOK Financial Corporation:**
BOK Financial Corporation is a leading financial services company that includes BOKF, NA; BOK Financial Securities, Inc. and BOK Financial Customer Service.
**Job Summary:**
We are seeking a highly skilled Bilingual Mortgage Customer Service Agent to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.
**Responsibilities:**
• Respond to customer inquiries and resolve issues in a timely and professional manner
• Provide accurate and timely information to customers regarding their mortgage accounts
• Collaborate with internal teams to resolve customer issues and improve customer satisfaction
• Develop and maintain a thorough understanding of our products and services to effectively communicate with customers
**Requirements:**
• Bilingual in English and Spanish
• Excellent communication and customer service skills
• Ability to work in a fast-paced environment and prioritize multiple tasks
• Strong analytical and problem-solving skills
• High school diploma or equivalent required
**What We Offer:**
• Competitive salary and benefits package
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
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