Bilingual Spanish Customer Service Representative

7 days ago


Irving, Texas, United States Wells Fargo Full time
About this role:

We are seeking a highly skilled Bilingual Spanish Associate Customer Service Representative to join our team in CSBB Operations. As a key member of our customer service team, you will play a critical role in delivering exceptional customer experiences and providing top-notch support to our customers.

Key Responsibilities:
  • Support customers with inquiries on financial products and services
  • Identify ways to improve customer experience within established procedures
  • Perform routine customer support tasks by responding to and resolving customer inquiries and complaints
  • Receive direction from customer service supervisor
  • Escalate questions and issues to more experienced representatives
  • Interact with immediate customer service team as well as internal and external customers on incoming questions and concerns
Requirements:
  • BILINGUAL (SPANISH), 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • Attention to Detail
  • Type and Talk at the same time
  • Active Listening Skills
  • Call Center Experience
What We Offer:
  • Competitive hourly rate of $20+/HR
  • BENEFITS
  • Opportunity to work with a leading financial institution
  • Chance to develop your skills and advance your career
Wells Fargo Values:

We believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.



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