Customer Service Leadership Manager
6 days ago
About MCI Careers
">MCI is a leader in customer experience and digital transformation. Our company helps clients achieve exceptional results through innovative solutions.
">Job Title: Customer Service Leadership Manager
">Salary: $34,000 - $44,000 per year
">This role offers a competitive salary and opportunities for growth and development within our organization.
">Job Description:
">We are seeking an experienced Customer Service Leadership Manager to join our team. In this role, you will lead a team of customer service representatives and be responsible for ensuring excellent customer experiences. You will also develop and implement strategies to improve customer satisfaction and loyalty.
">Responsibilities:
">- ">
- Lead a team of 15-25 customer service representatives">
- Develop and implement customer service strategies to improve customer satisfaction and loyalty">
- Conduct regular coaching and training sessions to ensure employees have the skills and knowledge needed to provide excellent customer service">
- Monitor and analyze customer feedback and make recommendations for improvements">
- Collaborate with other departments to ensure seamless communication and problem-solving">
- Manage budgets and resources to achieve business objectives">
- Develop and maintain strong relationships with internal stakeholders and external customers">
Requirements:
">- ">
- Bachelor's degree in Business Administration, Marketing, or related field">
- Minimum 3 years of experience in customer service leadership or management">
- Excellent communication and interpersonal skills">
- Able to work in a fast-paced environment and adapt to changing priorities">
- Strong analytical and problem-solving skills">
- Able to work collaboratively with others to achieve business objectives">
- Experience with CRM software and customer service metrics">
Benefits:
">- ">
- Competitive salary and benefits package">
- Opportunities for career growth and professional development">
- Flexible working hours and remote work options">
- Comprehensive training and onboarding program">
- Recognition and rewards for outstanding performance">
- Access to cutting-edge technology and tools">
Why Join Us?
">MCI Careers offers a dynamic and supportive work environment that fosters growth, innovation, and collaboration. We believe in investing in our employees' development and well-being, and we offer a range of benefits and programs to support their success.
">Location: Las Cruces, NM
">About MCI (Parent Company):
">MCI is a leading provider of customer experience and digital transformation solutions. Our company has over 10,000 employees worldwide and serves clients across various industries.
">Diversity and Equality:
">MCI Careers values diversity and promotes equal opportunities for all applicants. We are committed to creating an inclusive work environment that celebrates individual differences and perspectives.
">Disclaimer:
">The job description is intended to provide a general overview of the role. MCI Careers reserves the right to revise the job description at any time and may terminate employment at any time for any reason.
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