Customer Service Leadership Role
6 days ago
Mass Markets - MCI Company seeks an experienced Customer Service Supervisor III to support commercial and public sector clients. As a key member of our team, you will be responsible for leading customer service teams and providing exceptional support to our clients.
About the Role
This is an exciting opportunity for a seasoned customer service professional to take on a leadership role and drive results in a fast-paced environment. The successful candidate will have a proven track record of success in customer service supervision and be able to motivate and inspire their team to deliver outstanding results.
Key Responsibilities
* Lead and develop a team of customer service representatives to achieve high levels of customer satisfaction and productivity* Collaborate with cross-functional teams to resolve complex customer issues and implement process improvements* Develop and maintain knowledge of industry trends and best practices in customer service* Foster a positive and inclusive team culture that promotes employee engagement and retention* Monitor and analyze performance metrics to identify areas for improvement and develop strategies to address them
Requirements
* 5+ years of experience in customer service supervision, preferably in a call center environment* Proven track record of success in leading high-performing teams and driving business results* Strong communication and interpersonal skills, with the ability to build relationships with internal stakeholders and external clients* Ability to work in a fast-paced environment and adapt to changing priorities* Bachelor's degree in Business Administration, Communications, or a related field* Salary: $65,000 - $85,000 per year
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