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Customer Service Representative

3 months ago

Las Cruces, New Mexico, United States MCI Careers Full time
Job Title: Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our contact center, you will be responsible for providing exceptional customer service to our clients, resolving issues, and answering questions in a timely and professional manner.

Key Responsibilities:
  • Handle inbound and outbound calls, emails, and chats with customers
  • Provide accurate and timely information to customers
  • Resolve customer complaints and issues in a professional and courteous manner
  • Meet or exceed performance metrics and quality standards
  • Participate in ongoing training and development to improve skills and knowledge
Requirements:
  • High school diploma or equivalent required
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Basic computer skills and knowledge of software applications
  • Ability to work a variety of shifts, including evenings and weekends
What We Offer:
  • Competitive hourly rate
  • Opportunities for advancement and professional growth
  • Comprehensive training program
  • Flexible scheduling
  • Fun and dynamic work environment