Customer Service Representative
7 days ago
About Mass Markets
Mass Markets is a leading company in the industry, offering competitive salaries to its employees.
Salary Information
The estimated salary for this position ranges from $45,000 to $60,000 per year, depending on experience and qualifications.
Job Description
We are seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative at Mass Markets, you will be responsible for handling inbound and outbound contacts in a courteous, timely, and professional manner. This includes ensuring first call resolution through problems solving and effective call handling, researching systems to find missing information as applicable, coordinating with other departments to resolve issues when needed, accurately documenting and processing customer claims in appropriate systems, and leading fact-finding discussions to determine the best options for the customer.
Key Responsibilities
- Handle inbound and outbound contacts in a courteous, timely, and professional manner
- Ensure first call resolution through problems solving and effective call handling
- Research systems to find missing information as applicable
- Coordinate with other departments to resolve issues when needed
- Accurately document and process customer claims in appropriate systems
- Lead fact-finding discussions to determine the best options for the customer
Why Work at Mass Markets?
Masses Markets offers a supportive work environment, opportunities for growth and development, and competitive compensation and benefits packages.
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