Office Service Representative

2 weeks ago

San Diego, California, United States Canon Business Process Services Full time
Job Summary

We are seeking a highly organized and detail-oriented Office Service Representative to join our team at Canon Business Process Services. As a key member of our mailroom and customer service team, you will be responsible for ensuring the smooth operation of our mail and package handling processes, as well as providing exceptional customer service to our clients.

Key Responsibilities
  • Receive, sort, and deliver all incoming mail and packages according to assigned floors and within established time frames
  • Wrap, seal, weigh, affix postage, and dispatch all outgoing mail and packages in accordance with postal regulations
  • Prepare special outgoing inter-office pouches sent to client affiliates as scheduled (if applicable)
  • Package and process outgoing overnight items, i.e. Federal Express, UPS, etc., to meet client and vendor deadlines
  • Log and deliver incoming overnight packages within established time frames
  • Log outgoing and incoming items as required and review for accuracy and completeness
  • Organize and distribute supplies to client employees as detailed in job requests
  • Verify and log orders upon delivery
  • Monitor inventory of copy supplies, stock paper, and toner and keep supply area neat
  • Handle items for distribution to a segment of or all of client employees, affiliates, dealers, etc
  • Estimate runtime on small to medium photocopy jobs
  • Check all copies produced for quality and accuracy
  • Produce bound copies of work when requested
  • Deliver and pick up copy jobs
  • May provide minor maintenance of photocopy machine such as solving paper jams, placing service calls, and routine cleanings
  • Operate facsimile machines; send and receive facsimiles
  • Keep complete and accurate logs of incoming and outgoing facsimiles
  • Where appropriate, input facsimile data into computer for client charge back
  • Generate activity reports, confirmation reports, and call the receiver to confirm receipt as necessary
  • Prepare monthly production and volume reports in order to measure productivity and prepare billing charges
  • Perform other administrative duties from inserting, copying, and photocopying to faxing as needed
Requirements
  • High school diploma or equivalent
  • 0-1 year experience working in a mailroom or professional office environment
  • Some knowledge of metering, weighting, logging, and other shipping procedures preferred
  • Some computer skills preferred
  • Ability to perform routine functions of most of the various equipment and systems (fax, scanner, metering, stamping, tracking systems, photocopying, color copying, binding, etc.)
  • Excellent customer service, professional attitude, and appearance are a must
  • Ability to work overtime and meet deadlines
What We Offer
  • Competitive pay and benefits
  • Comprehensive training and development programs that prepare employees to advance from within
  • A company focused on creating a positive work and client environment
  • Employee discounts on entertainment, products, and services nationwide

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