Customer Service Representative
4 weeks ago
Customer Service Representative
We are seeking a skilled Customer Service Representative to join our team at Connecticut Water Service. As a Customer Service Representative, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service.
Key Responsibilities:
- Handle customer inquiries and resolve issues in a timely and professional manner
- Provide accurate and helpful information to customers regarding company rates, rules, and regulations
- Process customer payments and handle billing concerns
- Operate the automated Customer Information System with speed and accuracy
- Perform clerical work, data entry, and mathematical computations in an accurate manner
Requirements:
- Ability to communicate clearly and concisely in conversations over the telephone, in person, and in writing
- Ability to operate standard office equipment, personal computers, and telephone as well as software platforms such as Microsoft Office
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
About Connecticut Water Service:
Connecticut Water Service is an investor-owned water company headquartered in Silicon Valley. We serve over 1 million people with high-quality, life-sustaining water, with an emphasis on exceptional customer service.
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