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Sales and Service Representative
2 months ago
Overview:
Plaza Tire Service is a leading provider of automotive services, with a strong presence in Missouri, Illinois, Kentucky, and NW Arkansas. We are a growing business that values our employees and provides opportunities for career advancement.
Job Summary:
We are seeking a highly motivated and customer-focused Sales and Service Advisor to join our team at our Arnold, MO store. As a Sales and Service Advisor, you will be responsible for selling and promoting all products and services offered by the company, while providing exceptional customer service and ensuring customer satisfaction.
Responsibilities:
- Customer Service: Promptly greet customers in a professional and courteous manner, both in person and on the phone, using standardized customer service techniques.
- Service Recommendations: Listen to and thoroughly document customer concerns, inspect vehicles, and refer to service history to accurately identify and verify customer service needs.
- Sales and Promotions: Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
- Quote and Follow-up: Provide customers with accurate quotes, including cost and time of completion, and follow up with updates throughout the day on the status of their services.
- Post-Service Follow-up: Conduct post-repair and declined services follow-up phone calls to ensure customer satisfaction.
- Administrative Tasks: Track new returns, core returns, and warranty parts for individual customers, and perform other duties as assigned.
Requirements:
- Education: High School Diploma or equivalent.
- Experience: Minimum of 3 years of work experience in sales, customer service, or an automotive-related field.
- Skills: Professional appearance, ability to work in a process-driven environment, and ability to work a minimum of five days, including weekends.
Benefits:
- Competitive weekly pay
- Tuition reimbursement, up to $3,000 annually
- Paid vacation and sick time
- 6 paid holidays
- Medical, dental, and vision insurance (effective 1st of the month after hire)
- Life insurance (company-paid)
- 401(k) retirement savings plan with company match
- Discounted services on personal and immediate family vehicles
- Opportunity for advancement