Automotive Customer Service Consultant

2 weeks ago


Arnold, Missouri, United States Plaza Tire Service Full time

Join Our Team at Plaza Tire Service

With a legacy dating back to 1963, Plaza Tire Service proudly operates 75 locations across multiple states, providing a supportive environment where you can build a fulfilling career.

We are currently looking for a Sales and Service Consultant to enhance our customer experience.

Key Responsibilities:

  • Welcome customers with professionalism and courtesy, both in-person and over the phone, utilizing our established customer service protocols.
  • Actively listen to customer concerns, conduct vehicle inspections, and refer to service history to accurately assess service needs.
  • Provide informed recommendations based on your expertise.
  • Effectively communicate additional service recommendations from our Automotive Technicians to help customers make educated decisions.
  • Document all service recommendations in the customer file meticulously.
  • Promote sales of relevant services, parts, and accessories by demonstrating a thorough understanding of our offerings.
  • Deliver precise quotes that encompass costs and estimated completion times for services approved by the customer.
  • Keep customers updated throughout the day regarding the status of their services.
  • Follow established procedures for processing customer transactions, including reviewing completed inspections and explaining warranties.
  • Conduct follow-up calls after repairs and declined services to ensure customer satisfaction.
  • Maintain accurate records of returns, core returns, and warranty parts for each customer.

Qualifications:

  • Prior experience as a Service Advisor is advantageous but not mandatory.
  • A minimum of 3 years of experience in sales, customer service, or a related automotive field is required.

At Plaza Tire Service, we are committed to providing equal employment opportunities to all individuals and prohibit discrimination and harassment of any kind.



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