Senior Instructional Designer, Compliance Expert

13 hours ago

Seattle, Washington, United States Zillow Group Full time
About the Team

At Zillow Group, our Compliance Training & Communications team is dedicated to crafting engaging, results-oriented resources that support our company's mission to make home a reality for more people. As a Senior Instructional Designer for this team, you will play a critical role in leading the development, implementation, and success tracking of compliance training and communications initiatives.

About the Role
  • Develop, deploy, and manage communication, education, and learning tools for Zillow Group's Corporate Compliance Division.
  • Manage communications for the Zillow Compliance Team, including newsletters, bulletins, drip campaigns, and time-sensitive communications plans.
  • Create and deliver a variety of content for training, including live and self-led sessions, job aids, manuals, guides, infographics, presentations, FAQs, videos, and other training materials.
  • Collaborate with multiple teams across Zillow to develop the most efficient and effective training/communications resources.
  • Manage the reporting function for compliance training initiatives' scope and efficiency, including attendance, completion, and test results. Analyze reports to enhance training effectiveness.
  • Plan end-to-end projects and craft strategic narratives for training programs. Create compelling and concise communications to guide 800+ learners through 6000+ training instances.
  • Document processes and procedures, assisting Subject Matter Experts in analyzing and simplifying processes to optimize resource utilization.
  • Develop, update, troubleshoot issues of templates for self-use library.
What We Offer

As a Senior Instructional Designer at Zillow Group, you will have the opportunity to work with a talented team of professionals who are passionate about creating innovative solutions to complex problems. We offer a competitive base salary, equity awards based on factors such as experience, performance, and location, and a comprehensive benefits package that includes medical, dental, vision, life, and disability coverages, as well as parental leave, family benefits, retirement contributions, and paid time off.

Requirements
  • 5+ years of related experience with a Bachelor's degree.
  • Excellent ability to create and tell a compelling story.
  • Mastery of standard content development tools including Articulate 360, Microsoft Office, PowerPoint, Google Sheets, Camtasia, Captivate, and at least one online presentation tool (for example: WebEx, Zoom, Adobe Connect, etc.).
  • Excellent project management and organizational skills.
  • Familiarity with course management systems.
  • Excellent written and oral communication skills, including the ability to effectively convey technical information to non-technical colleagues and clients.
  • Critical thinking skills.
  • Ability to prioritize and manage multiple simultaneous deadlines.
  • Create clarity from ambiguity.
  • Flexibility to prioritize and manage multiple initiatives.
  • Collaborate with teams to deliver projects on time.

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