Service Advisor

3 weeks ago


Chattanooga, Tennessee, United States Chattanooga Tractor & Equipment Full time
Job OverviewAt Chattanooga Tractor & Equipment, we are seeking an experienced Service Advisor to join our team. As a Service Advisor, you will be responsible for providing exceptional customer service, ensuring that all service work is entered, scheduled, and accurately completed in a timely manner.Key Responsibilities
  • Establish and maintain relationships with customers, ensuring that all service work is completed to their satisfaction.
  • Process and handle all work orders and warranty claims from start to finish.
  • Review work orders for complete and accurate information, determining work requirements and priorities.
  • Ensure that all supporting documentation and complete details are included on the work order.
  • Assist in the assignment of work based on priorities established by management.
  • Prepare technicians' status reports, basic reports, and time/activity logs.
  • Maintain quality control on work performed during shift, monitoring time standards and bringing variances to the attention of management.
Requirements
  • Two or more years' experience in repair troubleshooting and or parts with a track record of success.
  • Valid driver's license.
  • Ability to work a 40-hour week and longer hours as required to meet customer demands.
  • Able to lift and handle heavy loads up to 70 lbs. plus work outdoors and indoors in all weather.
  • Proficient in parts lookup and servicing customers at the parts counter.
  • Good organizational, multitasking, and reasonable computer skills.
Working Conditions

The Service Advisor will work in a fast-paced environment, interacting with customers, technicians, and management. The ability to multitask, prioritize, and maintain a positive attitude in a high-pressure environment is essential.


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