Technical Solutions Consultant

2 weeks ago


Chattanooga, Tennessee, United States EPB Full time
Job Title: Technical Solutions Advisor

At EPB, we're seeking a highly skilled Technical Solutions Advisor to join our team. As a Technical Solutions Advisor, you will be responsible for providing exceptional customer service and technical support to our customers.

Key Responsibilities:
  • Provide technical support and troubleshooting via phone, email, and web chats for voice, video, and internet services.
  • Communicate effectively with customers to resolve service issues and ensure customer satisfaction.
  • Work collaboratively with internal teams to resolve complex technical issues.
  • Develop and maintain a strong understanding of our products and services to provide accurate and timely support.
  • Stay up-to-date with industry trends and technologies to provide innovative solutions to customers.
Requirements:
  • High school diploma or equivalent required; related experience or training in a technical environment preferred.
  • Excellent customer service, communication, and problem-solving skills.
  • Working knowledge of standard residential hardware and operating systems.
  • Ability to work in a fast-paced environment and adapt to new procedures.
  • Self-motivated and able to work independently with minimal supervision.
Benefits:
  • Competitive compensation and benefits package.
  • Opportunities for career growth and professional development.
  • Recognition and rewards for outstanding performance.
  • Collaborative and dynamic work environment.

EPB is a leading provider of energy and communications services in the Chattanooga area. We're committed to delivering exceptional customer service and innovative solutions to our customers. If you're a motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity.



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