Service Advisor

1 week ago


Chattanooga, Tennessee, United States BMW of Chattanooga Full time
{"Job Title": "Service Advisor", "Job Description": "

Service Advisor Role

About the Role:

We are seeking a skilled Service Advisor to join our team at BMW of Chattanooga. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.

Key Responsibilities:

  • Schedule service appointments and obtain customer and vehicle data prior to arrival.
  • Provide a complete and accurate written cost estimate for labor and parts, establishing a "promised time" for completion.
  • Check on the progress of repairs throughout the day and contact customers regarding any changes in the estimate or promise time.
  • Test-drive vehicles or refer to the test technician as necessary.
  • Maintain a high level of customer satisfaction and ensure that all customers are treated with respect and professionalism.

Requirements:

  • High school diploma or equivalent.
  • Ability to read and comprehend instructions and information.
  • Two years of experience in a dealership position.
  • General knowledge of vehicle mechanical operations.
  • ASE certification preferred.
  • Sales experience preferred.
  • Professional personal appearance.
  • Excellent oral and written communication skills.

About Us:

BMW of Chattanooga is a leading automotive dealership committed to providing exceptional customer service and support. We offer comprehensive training, competitive compensation, and unparalleled benefits to our employees. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.

", "lang_code": "en-US"}
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