Customer Success Manager Lead
3 weeks ago
Job Title: Customer Success Manager Lead
About the JobWe are seeking a seasoned customer success manager lead to join our dedicated account management team at JobNimbus. In this critical role, you will be responsible for managing, mentoring, and inspiring a team of account managers to achieve individual and team performance goals.
The ideal candidate will have 5+ years of experience in customer success, account management, or a related field, with at least 2 years in a leadership role. Proven track record of improving customer retention and satisfaction metrics is a must.
Salary: $120,000 - $150,000 per year (dependent on experience)
In this role, you will:
- Conduct regular team meetings, one-on-ones, and performance evaluations
- Foster a culture of collaboration, accountability, and continuous improvement
- Develop and implement customer success strategies to enhance customer retention, growth, and satisfaction
- Serve as a key point of escalation for customer concerns, ensuring swift resolution and a positive experience
The successful candidate will possess strong leadership and coaching skills, with the ability to motivate and develop a high-performing team. Experience with customer relationship management (CRM) tools and customer success platforms is also essential.
Location: Lehi, UT (onsite 5 days per week)
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