Customer Experience Manager

3 weeks ago


Lehi, Utah, United States Serenity Healthcare, LLC Full time

Serenity Healthcare, LLC is a leading healthcare technology company that provides innovative solutions to individuals facing health challenges. We are currently seeking an experienced Customer Experience Manager to lead our call center team.

The ideal candidate will have at least 1 year of experience as a customer service supervisor and a background in call center environments. They will be responsible for leveraging data-driven insights to oversee intricate processes, managing performance metrics, policies, and procedures, identifying opportunities to enhance customer service protocols, providing valuable coaching, constructive feedback, and conducting performance evaluations, and fostering a productive and achievement-oriented environment.

The salary for this position is estimated to be around $60,000 - $80,000 per year, depending on experience. In addition to a competitive salary, we offer medical, dental, vision insurance, clear paths for growth and advancement, generous PTO plus 10 major holidays off, 401K retirement plan, and an employee referral program.

About Serenity: We are committed to helping individuals take back their lives through a groundbreaking technological approach to healthcare. Our goal is to empower individuals to make informed decisions about their health and well-being. Join us in making a meaningful impact on the lives of those we serve.



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