Customer Experience Team Lead

3 days ago


Lehi, Utah, United States Serenity Healthcare Full time

Job Title: Customer Experience Team Lead

Serenity Healthcare Overview

Serenity, a leader in healthcare technology, is revolutionizing the way patients receive treatment. Our mission is to empower individuals to take back their lives from challenging health issues through cutting-edge medical devices.

We're seeking a dynamic and mission-driven Customer Experience Team Lead to oversee intricate processes and drive exceptional results in a customer-centric call center environment.

About the Role

This is an exciting opportunity to lead a high-performing customer care team, fostering a productive and achievement-oriented environment. As a Customer Experience Team Lead, you will be responsible for managing performance metrics, policies, and procedures. You will identify opportunities for enhancing customer service protocols and collaborate with internal stakeholders.

You will provide invaluable coaching, constructive feedback, and conduct performance evaluations. Your passion for supporting individuals facing mental health challenges will be crucial in making sound decisions amidst competing priorities.

Earnings: The estimated annual salary for this role is $65,000 - $85,000 based on location and experience.

Key Qualifications
  • 1-3 years of proven customer service leadership experience.
  • Background in high-volume customer service leadership or call center operations.
  • Proficiency in identifying, coaching, and measuring core competencies and performance metrics.
  • Genuine passion for supporting individuals facing mental health challenges.
  • Demonstrated ability to make sound decisions amidst competing priorities.
  • Exceptionally organized with an acute attention to detail.
  • Driven and self-motivated.

Why Serenity: At Serenity, we offer more than just a job. We provide comprehensive insurance coverage, clear paths for growth and advancement, competitive compensation, and generous PTO plus 10 major holidays off.



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