Customer Success Advocate

1 week ago


Lehi, Utah, United States Alter Full time

About Alter

We're on a mission to democratize fitness science and empower people to live healthier lives.

Our innovative approach integrates DNA insights, biometrics, and personalized fitness plans to help users Be Better, Move Better, Sleep Better, and Live Better.

With a rapidly growing team, we're redefining the future of health and wellness.

Why Choose Us?

  • Mission-Driven Impact: Join a company dedicated to transforming lives through health and fitness.
  • Innovative Culture: Work alongside a team that values creativity, collaboration, and bold ideas.
  • Growth Opportunities: Contribute to a rapidly growing organization with room for personal and professional development.

Job Summary

We're seeking a highly motivated and customer-focused individual to join our team as a Customer Success Coach.

As a key member of our support team, you will be responsible for providing exceptional customer service, ensuring customers have a positive experience with our product, and helping them achieve their fitness goals.

Duties and Responsibilities

  1. Provide top-notch customer support via phone, email, live chat, and SMS.
  2. Answer customer inquiries, troubleshoot issues, and provide guidance on our product features.
  3. Collaborate with internal teams to resolve complex customer issues.
  4. Develop and maintain knowledge of our product, including its features, benefits, and technical specifications.
  5. Meet or exceed customer satisfaction metrics and departmental performance targets.

Requirements

  • Bachelor's degree in a related field (e.g., business, communications, or a related field).
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong problem-solving and analytical skills.
  • Proficiency in applicant tracking systems and productivity tools (e.g., Google Workspace or Microsoft Office).

Estimated Salary Range:$60,000 - $80,000 per year based on location and experience.



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