Account Coordinator

6 days ago


Austin, Texas, United States McCoy-Rockford Full time

Job Summary:

Mccoy-Rockford is seeking a highly skilled Customer Service Representative/Account Coordinator to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, managing customer relationships, and coordinating account activities.

Key Responsibilities:

  • Customer Service:
    • Respond to customer inquiries in a timely and professional manner
    • Resolve customer complaints and issues in a fair and efficient manner
    • Provide product information and recommendations to customers
  • Account Coordination:
    • Manage customer accounts, including processing orders and quotes
    • Coordinate with internal teams to ensure timely and accurate order fulfillment
    • Monitor and resolve any issues related to customer accounts
  • Communication:
    • Communicate effectively with customers, internal teams, and external vendors
    • Provide regular updates to customers on order status and any issues
  • Problem-Solving:
    • Identify and resolve customer complaints and issues in a fair and efficient manner
    • Collaborate with internal teams to resolve complex customer issues

Requirements:

  • Experience:
    • 3-6 years of experience in a customer-facing role, preferably in an office furniture industry
  • Education:
    • High School Diploma or equivalent required; some college preferred
  • Skills:
    • Excellent customer service skills
    • Strong communication and problem-solving skills
    • Ability to work in a fast-paced environment and prioritize tasks effectively
    • Knowledge of MS Office required
    • Knowledge of scheduling and inventory systems preferred

Working at Mccoy-Rockford:

Mccoy-Rockford is a dynamic and growing company that values its employees and customers. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.



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