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Operations Coordinator

2 months ago


Austin, Texas, United States Durbin Bennett Full time
Job Title

Operations Coordinator



Reports To

Client Operations Manager



Job Description

Key Responsibilities:

  • Provide exceptional account administration services to clients and their related professionals.
  • Offer valuable operations advice and support to Senior Advisors.
  • Create trust and deepen client relationships and their network of related professionals.


Accountable for

Key Performance Indicators:

  • Meeting and exceeding clients' account needs and service expectations.
  • Coordinating with various professionals to successfully execute portfolio operations and account management responsibilities.
  • Communicating effectively with clients on a regular basis.


Desired Skill Competencies

Technical Skills:

  • Proficient in account and entity types, cashiering, and portfolio administration paperwork.
  • Experienced in opening and closing accounts; moving money; creating, compiling, and disseminating reports; trading; organizing and maintaining client files.
  • Basic understanding of portfolio management.
  • Familiarity with financial services and securities industry.


Desired Behavioral Competencies

Key Behaviors:

  • Creating Operational Procedures and Efficiencies:
    • Ability to recognize inefficiencies and create processes for improving time management and error reductions.
  • Managing Deadlines:
    • Ability to align client and advisor expectations and to establish system for monitoring/following up on outstanding deliverables.
  • Teamwork and Problem Solving:
    • Ability to recognize when specialists need to be involved, when to ask for additional assistance, and how one can fill in when another is not available.
  • Personal and Professional Growth:
    • Ability to solicit and act on constructive feedback.
    • Challenge oneself with tough assignments.
    • Demonstrate resilience and courage in the face of setbacks and opposition.


Required Qualifications

Minimum Requirements:

  • Minimum 2 years of experience in the wealth management industry or a related field.
  • College degree.
  • Proficient with client relationship management and portfolio accounting softwares (WealthBox and Black Diamond a plus).
  • Experience with custodian platforms (Schwab and Fidelity a plus).


Expected Outcomes

Key Deliverables:

  • Obtain Series 65.
  • Add value to the Client Service Team by being an additive resource to our clients and internal staff.
  • Ability to manage up to 50 clients over time.
  • Replicate operational procedures and efficiencies.
  • Strengthen corporate culture.
  • Increased knowledge base of operations.
  • Willingness to expand responsibilities and to train others.