Sales Intake Manager

2 weeks ago


Los Angeles, California, United States The Matian Firm, APC Full time
Job Title: Sales Intake Manager

We are seeking an experienced Sales Intake Manager to join our team at The Matian Firm, APC. As a key member of our intake team, you will be responsible for overseeing the operational excellence of our intake process, ensuring seamless communication with clients, and driving business growth.

Responsibilities:
  • Directly oversee and manage an intake team to ensure efficient and effective client communication.
  • Review and assign new business intake, prioritizing tasks to meet business objectives.
  • Screen telephone calls, emails, and online inquiries to schedule attorney-client consultations.
  • Persistently monitor potential new client inquiries, establishing relationships and following up on pending inquiries.
  • Update logs and reporting systems to reflect the status of all potential new clients.
  • Conduct potential new client interviews with empathy and compassion, scheduling appointments as needed.
  • Take accurate notes during attorney-client initial consultations, collaborating with attorneys to complete the process.
  • Assist attorneys with administrative tasks related to opening new cases and maintaining databases.
  • Follow instructions from supervising attorneys and perform tasks accordingly.
Qualifications:
  • Bilingual (English/Spanish) with full proficiency.
  • 2+ years of experience in management, preferably in a sales or business development role.
  • 3+ years of experience in immigration law, with a strong understanding of case management software.
  • Strong background in performance-based metrics and customer service.
  • Resourceful and motivated to solve issues as they arise.

We offer a competitive compensation package, including medical, dental, and vision insurance, paid parking, and paid time off. If you have a passion for the legal field and a desire to grow within a dynamic organization, apply now to join our team at The Matian Firm, APC.


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