Front Desk Representative

3 days ago


Hilton Head, South Carolina, United States Beachhousehhi Full time

Beach House Resort is seeking a highly skilled and professional Front Desk Agent to join our team. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring a seamless guest experience.

Key Responsibilities:

• Register and process guests and assign rooms in a timely and efficient manner

• Accommodate guest requests and provide personalized service to meet their needs

• Upsell guest rooms, promote resort services and memberships to increase revenue

• Communicate effectively with resort staff to ensure seamless operations

• Answer telephone inquiries and book rooms accordingly

• Process payments with accuracy and attention to detail

• Discuss billing and resort guidelines with guests to ensure a clear understanding

• Recommend local activities, restaurants, and shopping to enhance the guest experience

• Utilize customer service skills to achieve high rankings and exceed guest expectations

• Represent Beach House Resort as a Fun Ambassador and promote a positive brand image

Requirements:

• Flexible schedule to meet the needs of the resort

• High level of responsibility and accountability

• Customer service driven with a passion for delivering exceptional service

• Excellent communication skills to effectively interact with guests and staff

• Ability to work in a fast-paced environment and adapt to changing situations



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