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Guest Services Representative

2 months ago

Hilton Head, South Carolina, United States Beachhousehhi Full time

Beach House Resort is in search of a dedicated and professional Front Desk Agent who possesses exceptional customer service skills and a strong decision-making ability. The ideal candidate will have excellent administrative and interpersonal skills, thriving in a vibrant beach environment.

Key Responsibilities:

  • Check in and process guests, assigning appropriate accommodations
  • Address and fulfill guest requests efficiently
  • Promote and upsell guest rooms, as well as resort services and memberships
  • Communicate effectively with resort staff regarding room statuses and guest needs
  • Handle telephone inquiries and manage room bookings
  • Process payments accurately and discuss billing details with guests
  • Recommend local attractions, dining options, and shopping venues
  • Utilize customer service expertise to maintain high satisfaction ratings
  • Act as a Fun Ambassador for Beach House Resort

Qualifications:

  • Flexible availability
  • Accountable and responsible demeanor
  • Strong customer service orientation
  • Excellent communication skills
  • A positive attitude and a love for fun