Guest Service Representative

4 days ago

Manhattan Beach, California, United States Venice Suites Full time
Job Title: Guest Service Representative

We are seeking a highly skilled and customer-focused Guest Service Representative to join our team at The Belamar. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:
  • Provide personalized service to hotel guests, ensuring their needs are met and exceeded.
  • Process guest arrivals and departures, handling check-in and check-out procedures efficiently and accurately.
  • Manage guest accounts, handling payments and resolving any issues that may arise.
  • Communicate effectively with guests and fellow team members, providing timely and knowledgeable responses to inquiries.
  • Operate the PBX equipment, handling incoming and outgoing calls, and assisting with wake-up calls.
  • Control cash and credit transactions, maintaining accurate records and adhering to hotel policy.
  • Process guest mail, messages, and faxes, ensuring timely and efficient delivery.
  • Contribute to and maintain established information and communication sources, enhancing department communications and operations.
Requirements:
  • High school diploma or equivalent required.
  • 1-3 years of experience in a similar role within hotel operations, demonstrating progressive career path responsibilities.
  • Proficiency in MS Office Suite and experience with hotel operations software.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

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